Privacy policy

PRIVACY POLICY

LUNÉCIEL | DESIGNED FOR LEADERS

Last Updated: October 25, 2026

1. Introduction

Welcome to LUNÉCIEL.

At LUNÉCIEL, we believe that elegance extends beyond fashion. It includes the trust, privacy, and confidence of every customer who chooses our brand.

We are committed to respecting and protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, create an account, make a purchase, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you interact with LUNÉCIEL, we may collect the following categories of information:

Personal Information

Full name
Email address
Phone number
Billing and shipping addresses

Order Information

Products purchased
Clothing sizes and preferences
Order history
Payment method and transaction status
Shipping and delivery information
Returns and exchange requests

Technical Information

IP address
Browser type
Device information
Website activity and browsing behavior
Cookies and similar technologies

Communication Information

Customer service inquiries
Messages and feedback
Marketing preferences
Reviews voluntarily submitted

We collect information directly from you, automatically through our website, and, where applicable, from authorized service providers.

3. How We Use Your Information

LUNÉCIEL may use your personal information to:

Process, confirm, and fulfill purchases.
Arrange shipping and delivery.
Manage returns and exchanges.
Provide customer support.
Maintain and improve website functionality.
Personalize your shopping experience.
Communicate order updates and service information.
Send marketing communications where permitted by applicable law.
Prevent fraud and protect our website.
Fulfill legal, regulatory, and accounting obligations.

We process personal information only where an appropriate legal basis applies, including consent where required, contractual necessity, and compliance with legal obligations.

4. Payment Security

We use payment service providers to facilitate secure transactions.

Payment information is processed by the relevant payment provider according to its applicable security standards and privacy practices.

LUNÉCIEL does not intentionally collect or store complete payment card details on its own systems.

Customers are encouraged to review the privacy policies of the payment providers available during checkout.

5. Sharing Your Information

We may share necessary personal information with trusted service providers involved in operating our business, including:

E-commerce and website hosting providers.
Payment processing providers.
Shipping and delivery companies.
Customer service providers.
Analytics and marketing technology providers.
Professional advisers and regulatory authorities where legally required.

We share only the information reasonably necessary for the relevant purpose, subject to applicable contractual safeguards and legal requirements.

We do not sell personal information in exchange for monetary payment. Certain advertising or analytics integrations may nevertheless constitute data sharing under applicable privacy laws and will be disclosed and managed accordingly.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain essential website functionality.
Remember shopping cart contents and preferences.
Measure website performance.
Understand customer interactions.
Support relevant advertising and marketing activities.

Where required by applicable law, we request consent before activating non-essential cookies.

You may manage cookie preferences through the available website controls or browser settings.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

With your consent, or where otherwise permitted by applicable law, LUNÉCIEL may send information about new collections, exclusive launches, promotions, and brand updates.

You may withdraw your marketing consent at any time by using the unsubscribe option in our communications or contacting us directly.

Withdrawing consent will not affect necessary transactional communications relating to existing orders.

8. Data Protection and Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet contractual obligations, resolve disputes, and comply with applicable legal and accounting requirements.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is legally necessary.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in legally permitted circumstances.
Withdraw consent where processing is based on consent.
Object to or request restrictions on certain processing activities.
Submit a complaint to the competent data protection authority.

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

11. International Data Transfers

Our e-commerce platform and certain authorized service providers may process or store personal information outside Egypt.

Where international transfers occur, we will apply the safeguards and comply with the requirements prescribed by applicable data protection laws.

12. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect children's personal information without any consent or authorization required by applicable law.

If we discover that personal information has been collected from a child inappropriately, we will take reasonable steps to address the matter.

13. Third-Party Websites

Our website may contain links to external websites or services.

LUNÉCIEL is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review their respective privacy policies.

14. Changes to This Privacy Policy

LUNÉCIEL reserves the right to update this Privacy Policy to reflect changes in our business operations, technology, or applicable legal requirements.

Updates will be published on this page with a revised effective date. Where legally required, we will provide additional notice or seek renewed consent.