TERMS & CONDITIONS

LUNÉCIEL | DESIGNED FOR LEADERS

Last Updated: October 25, 2026

1. Welcome to LUNÉCIEL

Welcome to LUNÉCIEL, a fashion brand dedicated to refined tailoring, timeless elegance, and contemporary women's clothing.

These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and accessing our services.

By placing an order through our website, you agree to the applicable Terms & Conditions. Nothing in these terms limits your mandatory rights under Egyptian consumer protection laws.

2. Products and Descriptions

We aim to provide accurate product descriptions, photographs, sizing information, fabric details, and prices.

Please note that:

• Product colors may appear slightly different depending on your screen settings and lighting.

• Size charts are provided to assist you in selecting the appropriate fit.

• Product availability may change without prior notice.

• Product descriptions and material information are intended to accurately represent the items offered.

Any material discrepancy, manufacturing defect, or failure to match the advertised description will be handled in accordance with applicable consumer protection laws and our Refund & Exchange Policy.

3. Orders and Confirmation

After placing an order, you may receive an acknowledgment through the contact information provided during checkout.

An automated order acknowledgment does not necessarily constitute final acceptance of an order.

Orders are subject to product availability, accurate customer information, and successful payment processing where applicable.

If we cannot fulfill an order, we will contact you and arrange an appropriate refund of any amounts paid, in accordance with applicable law.

4. Prices and Payment

All product prices are displayed in the currency indicated on our website, with applicable charges disclosed during checkout.

Available payment methods will be displayed before you complete your purchase.

We reserve the right to update prices for future purchases. Confirmed orders will not be subject to subsequent price increases without the customer's agreement.

In the event of an obvious pricing or technical error, we will notify the affected customer and offer an appropriate resolution in accordance with applicable law.

5. Sizing and Fit

LUNÉCIEL provides sizing information to help customers make informed purchasing decisions.

We recommend reviewing the size guide and product measurements before placing an order.

Fit may vary depending on garment construction, fabric, silhouette, and individual body proportions.

Choosing a particular size does not waive your statutory rights to return or exchange eligible products.

6. Shipping and Delivery

Shipping availability, applicable delivery fees, and estimated delivery timeframes are provided during checkout or in our Shipping Policy.

Delivery estimates may be affected by circumstances outside our reasonable control.

If a delivery is delayed, we will handle the matter according to applicable law, including any rights to cancellation or refund.

Customers are responsible for providing accurate delivery and contact information.

For further details, please refer to our Shipping Policy.

7. Returns, Exchanges, and Refunds

Customer satisfaction and product quality are essential to LUNÉCIEL.

Returns, exchanges, and refunds are handled in accordance with our published Refund & Exchange Policy and applicable Egyptian consumer protection laws.

Please review our Refund & Exchange Policy before making a purchase.

Nothing in these Terms & Conditions or our Refund & Exchange Policy restricts mandatory consumer rights.

8. Promotions and Discount Codes

Promotional offers, discounts, and discount codes may be subject to clearly disclosed eligibility conditions, validity periods, and limitations.

Discount codes may not be combined unless explicitly stated.

We reserve the right to suspend fraudulent or unauthorized use of promotional offers.

Promotions will not affect statutory consumer rights.

9. Intellectual Property

All LUNÉCIEL branding, logos, original photography, website content, graphics, and other protected creative materials are owned by LUNÉCIEL or used under appropriate authorization.

Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited, except where permitted by applicable law or with prior written authorization.

10. Website Use

Users agree not to:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to website systems.

• Interfere with website security or functionality.

• Submit false or misleading order information.

• Use automated tools to disrupt website operations.

We may take proportionate action against unlawful activity while respecting applicable consumer rights.

11. Customer Accounts

If customer accounts are available, customers are responsible for keeping their login credentials confidential and providing accurate account information.

Please notify us promptly if you suspect unauthorized access to your account.

12. Privacy and Personal Information

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for information on data collection, processing, storage, and customer rights.

13. Liability and Consumer Rights

LUNÉCIEL is responsible for fulfilling its legal and contractual obligations.

We are not responsible for losses arising solely from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these terms excludes or limits liability for defective products, misleading representations, or any other responsibility that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions to reflect operational, legal, or business changes.

Updated terms will be published on our website with a revised effective date.

Changes will not retroactively alter confirmed orders or remove rights that customers have already acquired.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the Arab Republic of Egypt.

Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent authorities, without prejudice to mandatory consumer rights.